At Avagen, we are committed to providing you with the best support experience possible. Whether you have a question, need technical assistance, or want to provide feedback, we offer multiple ways to get the help you need.
Support Options Within the App
You can easily access support directly from the Avagen app. Here’s how:
- Navigate to Options:
- Open the Avagen app.
- Go to the Options by tapping on your profile picture.
- Select Help:
- Under Options, select the Help section.
In the Help section, you will find three ways to get support:
1.1 By Email
- Description: Send an email to our support team detailing your issue or question.
- How to Use: Click on the Email Support option, which will open your default email client with a pre-filled support email address.
1.2 Live Support
- Description: Chat with our support team in real-time for immediate assistance.
- How to Use: Click on the Live Support option to initiate a live chat session with one of our support representatives.
1.3 Submit Ticket
- Description: Submit a support ticket through the app for non-urgent issues or detailed assistance.
- How to Use: Click on the Submit Ticket option, fill out the required details, and submit your ticket. Our support team will respond as soon as possible.
Online Support
If you prefer to seek help outside of the app, you can visit our support website. Here’s how:
- Visit the Support Link:
- Submit a Ticket:
- Description: Use the online form to submit a detailed support ticket.
- How to Use: Fill in the required information on the form, including your contact details, a description of your issue, and any relevant attachments. Once submitted, our support team will review and respond to your ticket promptly.
Conclusion
We aim to provide comprehensive support to ensure your experience with Avagen is seamless and enjoyable. Whether you choose to get help directly from the app or through our online support portal, our team is here to assist you with any questions or issues you may have.
For additional information and resources, feel free to explore the support sections within the app or visit our support website.